Information Technology

Firming up Telework and Security Infrastructures, assisting with Cloud Services, providing Integration Expertise and Support for Disparate Systems

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• Leadership – Assessing key elements of Work From Home (WFH) strategy

  • Review current WFH productivity and establish goals to help measure performance

  • Firm up Infrastructure and Security to support remote access

• Compliance Standards

  • Assess current request process

  • Establish a consistent equipment policy

  • Continue assessment of policy compliance

• User Equipment – Ensure the right combination of equipment is allocated

• Support integrations between current systems and services

• Review IT Staffing Requirements - Engage Temporary IT Staffing to fill gaps in current skill sets due to furloughs or layoffs

• Investigate/Evaluate new Systems and Services that will facilitate the continued WFH scenario

• Continue to evaluate IT Staffing Requirements

• Add learnings from initial pandemic response (build solutions for vulnerable areas)

• Continue to Firm up Infrastructure and Security to support remote access 

• Support integrations with new or revised systems and services

• Review and assess implementation of any new technology that was deployed during initial pandemic response

• Revise Policies and Procedures – Review the legitimacy of existing compliance controls

• Equipment Maintenance – Ensure that any new technology is being maintained according to established standards

• Help Desk – Review needs of user community and adjust services based on the ‘New Normal’

• Consider moving from “On Premise” to Cloud Based Solutions to provide ubiquitous access

• Review Strategy to Restart Systems and Services that were shutdown 

• Apply Patches and Critical Security Updates to all Operating Systems.

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